Our support team is ready to help with account-related issues, verification, payments and withdrawals, or questions about bonus balance, free spins and active promotions. We can assist with featured games, popular slots, live casino and live betting, as well as queries about recent wins and payment methods. For technical concerns or general feedback contact us by live chat, email or phone and we’ll respond promptly during our published hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat and email for account, deposits, withdrawals and verification, including KYC steps |
| General enquiries | [email protected] / General questions, feedback and corporate requests |
| Affiliate enquiries | [email protected] / Partnership details and dedicated partner manager |
| Phone | +44 20 7946 5832 / Phone support for urgent account issues, calls answered during published hours |
| Working hours | Mon–Fri, 09:00–18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please use [email protected] with a clear subject line and include up-to-date contact details to avoid delays. Attach any relevant files and give a brief summary of the issue so we can respond faster and route your request to the right team.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, though simple requests may be resolved sooner. Complex issues requiring verification or specialist input can take longer depending on their nature and workload, occasionally several business days. If you need faster help, include relevant account and transaction details to speed up the process.
Feedback
We value your feedback. Share suggestions, ideas or bug reports to help us improve games, payments and support. Every message is reviewed carefully by our team and used to refine features, promotions and site flow. Tell us what you like or what needs fixing and we’ll use it to make the site clearer and easier to use.